According to art. 5 D. Lgs. N. 185, dated May 22, 1999, if the customer is a consumer (i.e an individual person buying for purposes other than and not referred to his professional activity, or a person that is buying the item without using a VAT number), he has the right to withdraw from the contract for any reason, without any explanation or cause and without any withdrawal penalty, within ten working days from the receipt of the good.
Right of withdrawal is exercised by sending, within the above mentioned term, a written communication to the geographical registered office of the seller , through a registered mail with return-receipt. This communication can be sent, within the above mentioned term, even through telegram, teletext or facsimile, provided that a confirmation follows by means of a registered letter with return-receipt within the following 48 hours.
The consumer is obliged to enclose to the letter the item which he wants to return, which must be in perfect conditions in its genuine package and without any damage.
The consumer is also obliged to enclose to the mentioned communication his Banking details in order to obtain the refund of the sum paid (number of account, BIC and IBAN codes). Such refund will be made as soon as possible and in any case not later than 30 days from the date the seller has had knowledge of the consumer's will to withdraw.
As only burden to assert the right of withdrawal, the consumer will have to bear the direct expenses to return the item.
In case of Credit Card payment the consumer will be refunded after banking fees (2,5%)